What would you say are your greatest attributes?
Buster_Sly:
Active listening is a skill set few are taught. When I was a trainer for the customer service department of one of the big three car manufacturers in the USA. I would tell a story to 30 trainees and ask them to write down what they thought the story was about. I would usually get 10-15 different answers from a group of people who heard the same story at the same time. The only difference was that none shared the same life experiences.
Life experiences shape who we are today. What is important to one may not be to another. Properly executed, the listener is engaged in the conversation without the person sharing feeling as if they are talking to a wall and equally as damaging is when the person sharing gets annoyed from constantly being interrupted. In its absence the one listening risks losing the person trust because they feel the person in front of them were not listing, They did not care enough.
It also saves a lot of time when I everyone is on the same page.
Life experiences shape who we are today. What is important to one may not be to another. Properly executed, the listener is engaged in the conversation without the person sharing feeling as if they are talking to a wall and equally as damaging is when the person sharing gets annoyed from constantly being interrupted. In its absence the one listening risks losing the person trust because they feel the person in front of them were not listing, They did not care enough.
It also saves a lot of time when I everyone is on the same page.
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