Save a penny today. Loose a dollar tomorrow. The lesson Corporate America needs to learn once more.

Today I will be traveling home using  Amtrak.  No longer my favorite way to travel. A jaded lover not yet ready to completely let go of a recent betrayal. One that I did not see coming. To make such a drastic change in ones policy. With no grace period for afforded to any caught unaware within weeks of this new change. A ticket I  purchased with insurance on your site.  Insurance from a third party company you are quick to separate yourself from the moment I bring them up. Yet I still see them selling insurance under the Amtrak logo. Shame on you.


They have joined the rest of corporate America, where customer service is a thing of the past. The people answering the phone read from a script. They are not empowered to make any decisions forcing the consumer to repeat themselves until we are blue in the face only to be placed on hold once more.

 The tactic is clear but foolish and short sighted. The goal of the company is for most consumers to just through their hands in the air in disgust and  simply give up. Any with the stamina to see it through might get restitution. Yet the damage to the company is far reaching. They have not only lost a customer but now they have one who like myself have no problem sharing to family and friends the lack of service they received at the hands of a company they once viewed in high regards.

Save a penny today loose a dollar tomorrow. That is the lesson I am trying to teach Corporate America..

pictures by Andrew Adam Caldwell